Support Center


  • Library Portal User Guide

    Watch the Library Portal Tutorial Video:

    Aug 02, 2017 11:01AM PDT
  • Asset Submission Steps

    How to Validate and Submit Asset Files (Metadata/Album Art/Lyrics/Audio) Go to: https://libraryportal.ap...

    Nov 28, 2017 10:28AM PST
  • Audio Submission Steps

    How to Submit Audio Files Audio files must be 48 kHz, 16 of 24 bit, stereo WAV or AIF, and named in the 'akt...

    Aug 02, 2017 01:52PM PDT
  • Metadata File Format

    Please find metadata file and other asset format and submission guidelines at the following link: https://www....

    Jan 19, 2017 09:45AM PST
  • Submit A Bug or Feature Request

    To submit a bug, feature request, or inquiry specific to the Library Portal, follow the directions below: T...

    Jan 19, 2017 09:40AM PST
  • Composer Data Submission Guidelines

    Please reference the scenarios below for guidance on how to prepare and submit composer data for various possi...

    Apr 03, 2018 03:05PM PDT
  • New Library or Sub-Library

    All new library and sub-libraries must be reviewed and approved by Marketing department prior to data submissi...

    Jan 13, 2017 10:31AM PST
  • Upload Volume Capacity

    If you plan to upload more than 100 unique metadata, lyrics, and/or cover art files at a time, please create a...

    Apr 27, 2017 03:44PM PDT
  • Exceptions Report

    Emailed exceptions reports will max out at 10,000 lines. Downloaded exceptions reports will be complete. Thi...

    Jan 19, 2017 09:00AM PST
  • Explicit Lyrics

    Please add the phrase “Explicit language” at the beginning of the description for any track that has explicit ...

    Apr 10, 2017 10:21AM PDT
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